Purchase Options Cancellation Policy

Indie + Mae subscriptions

Indie + Mae subscriptions make it easy to receive your favourite self-care products on a recurring schedule while saving up to 20% on eligible subscription purchases.

By purchasing a subscription, you agree to receive and pay for a minimum of three recurring subscription orders before you can skip, change or cancel your subscription.

Automatic recurring payments

When you purchase a subscription, you authorise Indie + Mae to automatically charge your selected payment method for each recurring order.

Your subscription will renew at the price and delivery frequency shown when you subscribe, unless you make an eligible change or cancel your subscription in accordance with this policy.

Available delivery frequencies may include every 4, 6, 8 or 12 weeks. The discount applied to your subscription will be displayed when you subscribe and may be up to 20%.

Shipping charges and any applicable taxes will be added to each recurring order where relevant.

VIP Rewards cannot be redeemed against subscription orders.

Minimum subscription commitment

All Indie + Mae subscriptions have a minimum commitment of three recurring subscription orders.

You cannot cancel, pause, skip, swap products or change your subscription frequency until your first three subscription orders have been completed.

After your third subscription order, you may manage or cancel your subscription in accordance with the terms below.

Managing your subscription

Once you have completed your minimum three subscription orders, you can log in to your Indie + Mae customer account to:

• Update your shipping address
• Update your payment details
• Change your upcoming delivery date
• Change your delivery frequency
• Skip an upcoming order
• Swap eligible subscription products
• Cancel your subscription

Any changes must be completed before the applicable cut-off time for your next scheduled order.

Cancelling your subscription

After completing your minimum three subscription orders, you may cancel your subscription through your Indie + Mae customer account.

Your cancellation must be completed at least 24 business hours before your next order is scheduled to be processed or dispatched.

If your cancellation is submitted after this cut-off, your upcoming order may already have been processed, charged or prepared for dispatch. That order will proceed, and your cancellation will take effect before the following scheduled order.

Cancelling your subscription does not automatically cancel or refund an order that has already been processed or dispatched.

Refunds and returns

Subscription orders that have already been processed or dispatched are subject to the Indie + Mae Returns and Refunds Policy.

Nothing in this policy limits any rights or remedies available to you under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

Changes to subscription products

Product swaps and other subscription changes are subject to product availability.

If a subscribed product becomes unavailable, discontinued or cannot be supplied, we will contact you and may offer a suitable alternative, postpone the order or issue a refund where appropriate.

Questions about your subscription

You can view and manage your subscription by logging in to your Indie + Mae customer account.

For further assistance, please contact Indie + Mae at hello@indienadmae.com.